Terms of use

By purchasing products from Literacy Innovators (“Literacy Innovators”, “we”, “us”, “our”), also referred to as “Reading Tutorial Systems Limited” during billing when using Poli, or using this website, the purchaser (the “Customer”, “you”, “your”), agrees to the following terms and conditions of sale (the “Terms”).

“Reading Tutorial Systems Limited” is the registered parent company of Literacy Innovators. “Reading Tutorial Systems Limited” is used the during the payment process when using Poli to transfer funds.

Once an order has been placed and the payment process has been completed, it is unable to be cancelled. If a purchaser wishes to cancel an order before payment is made, simply go to My Account and click “Cancel order” Alternatively they must contact info@literacyinnovators.co.nz immediately.

Consumer Protection and other legislation
Where the provisions of the Consumer Guarantees Act 1993 or any mandatory legislation in your jurisdiction that cannot legally be excluded applies, these terms will be read subject to the application of that legislation, and in the case of any conflict, the provisions of that legislation will apply.

Limitation of Liability
The Customer shall indemnify Literacy Innovators against any loss of or damage to property or for manuals which are lost or altered due to the act or omission of the customer. Literacy Innovators shall not be liable to the Customer for any incidental, indirect, special or consequential damages arising out of or in connection with the purchase, use or performance of products or services from Literacy Innovators, even if Literacy Innovators has been advised of their possibility. In no case shall Literacy Innovators’smaximum liability exceed the cost of the relevant original order.

Literacy Innovators will comply with its obligations under the Consumer Guarantees Act or any other applicable consumer protection legislation that cannot be excluded. Subject to any such applicable laws, refunds or replacement products or services will be given at the discretion of company management.

If a product is found to be mis-addressed by Literacy Innovators then Literacy Innovators shall be responsible for the re-delivery, replacement or refunding of the product. If the Customer is found to have given an incorrect or insufficient address, then Literacy Innovators will not refund or resend the product and all responsibility for correcting delivery will be borne by the Customer.

Incorrect Bank Account Number
Literacy Innovators gives the customer the choice to pay for products through bank transfer (Poli) or credit card (Payment Express). If the Customer credits money to the incorrect bank account number, and the correct number was provided to the Customer by Literacy Innovators, then Literacy Innovators will not accept any responsibility for correcting payment and goods will not be dispatched by Literacy Innovators until Literacy Innovators has received payment in full.

Prices, Payment and Title
Literacy Innovators’s available payment methods will be presented at the time of purchase. Literacy Innovators retains title in the products purchased until Literacy Innovators receives payment in full.

Pricing errors
Although we do our best to ensure prices stated on this website are accurate, errors do occur from time to time. Where a pricing error occurs (subject to applicable law that cannot be excluded), we will not be bound by the incorrect pricing stated, and reserve the right to cancel your purchase.

Literacy Innovators uses reasonable endeavours to ensure this website, and any transactions conducted on it, are secure. However you acknowledge that the security of information and payments transmitted via the Internet can never be entirely secure or error free. Literacy Innovators will not be liable for any damages suffered due to failure, delay, interception or manipulation of electronic communications by third parties on any computer programmes (e.g. those used for transmission of viruses).

Mailing Cash
Literacy Innovators does not recommend that cash be mailed for payment of products. If the Customer does mail cash, Literacy Innovators accepts no responsibility for the theft, loss or otherwise for non-delivery of the mailed cash.

Cancelling Orders
Literacy Innovators reserves the right to cancel orders for any reason or to cancel the purchase agreement after order confirmation, including (without limitation) where Literacy Innovators believes the order to be fraudulent or constitute a mis-use of a promotional or marketing activity or where an error has occurred including but not limited to errors relating to pricing. If we do cancel your order or purchase agreement, we accept no liability for any resulting damages or costs suffered by you, however we will refund the purchase price to you (where it has already been paid).

For New Zealand delivery addresses, all prices are New Zealand GST exclusive unless otherwise stated. If your order ships to a delivery address outside New Zealand, no New Zealand GST will be charged.

Customs and Duties
For any orders shipped outside of New Zealand the customer is the importer of record and will be responsible for all customs import duties and sales tax charges. These charges vary in each country and are outside of Literacy Innovators’s control. Contact your local customs office for more information on what import duties or sales taxes may be imposed.

Site Access
Literacy Innovators hereby grants you permission to access, view and download the content appearing on this site, for your personal, non-commercial use only. You agree not to use any device, method or software to interfere with the proper functioning of this site. Without the express written permission of Literacy Innovators, you may not use any device, method or software including, but not limited to: spiders, robots, avatars, agents, data mining, gathering or extraction tools and attempts to probe, scan or test or breach security and authentication measures.

Copyright and Trademarks
You agree that the content you access, view or download on this site and the software used to create it, remains the property of Literacy Innovators or its Licensors as defined by New Zealand and International Intellectual Property Laws, including but not limited to Copyright and Trademark laws. You agree not to modify or alter such content in any way, or make it available to any third parties.

Stock Availability
Literacy Innovators endeavours to have stock available for shipping at all times.  There may be occasions when there is a delay of up to two weeks while new product is being printed.

Delivery Estimates
Literacy Innovators makes every effort practical to ensure that delivery timeframes given are accurate. However the delivery times stated for products on this site assume that the stock availability information provided by our suppliers is accurate and that delivery times are not adversely affected by unforeseen events. By placing an order, you agree not to hold Literacy Innovators liable for any loss or damage directly or indirectly arising out of or in connection with any delay or failure to deliver within the estimated time frame.

By creating an account with Literacy Innovators you consent to receiving electronic communications from Literacy Innovators. These communications will include: account status updates, order status updates, promotional and marketing materials, and other information relating to the service. Your personal details will not be made available to any third party.

Notice of Copyright Infringement
Literacy Innovators respects the copyrights of others. If you feel that data is used in Literacy Innovators’s product catalogue in a manner that constitutes an infringement of your copyright under applicable copyright legislation, please write to us at: PO Box 64, Waikanae 5250, New Zealand.
Please include the following details:

  • Identification of the copyrighted work that has allegedly been infringed upon and that you wish to have removed. Please include a web address (URL);
  • A statement that the complaining party believes that infringement of the complaining party’s copyright has occurred and the reasons for such belief;
  • A statement that you are the copyright holder or authorised to act on their behalf; and
  • Contact details including an email address where the complaining party may be contacted.

Linked Sites
This site may contain links to other websites operated by third parties. Literacy Innovators is not liable for those sites or any content or information such sites contain.

Literacy Innovators would like to welcome you to this website, we have worked hard to make it as user-friendly and informative as possible. When viewing the pages of this website, you acknowledge that you have read and accepted the following disclaimer.

The information on this website is provided “as is” and for general information only. Literacy Innovators has provided this information for the benefit of users in good faith and with reasonable care. However, errors and omissions in this website and the information on it may occur from time to time and Literacy Innovators does not guarantee that the website will always operate or be error free.

Accordingly, to the maximum extent permitted by law, Literacy Innovators does not accept any liability for the use of or inability to use this site, or for any loss or damage which may directly or indirectly result from any opinion, information, advice, representation or omission contained on this web site.

New Zealand Shipping Rates
The shipping price for one AVAILLL manual shall be $8 with $3 added for each subsequent manual ordered.

There is no additional shipping fee on all orders sent anywhere within New Zealand.

International Shipping Rates (NZD)
Australia: AVAILLL Introduction and Training manual only $10. All other manuals: One manual $20, additional manuals $5 each
Rest of the world: Please email us for costs.

International Delivery Times
International Airmail Australia: 5-10 working days after dispatch